NOC operation for Unitymedia

The Project

L3 support set-up and operations for Unitymedia CMTS and HFC NOCs

Case study

In 2014, Unitymedia entrusted Optiva Media with the task of setting up and running level 3 support service for the company’s CTMS and HFC NOCs at Kerpen, Germany. The project involved aspects of service re-engineering, personnel recruitment and training and pure operations work along the following phases:

  • Analysis and value proposition plan on improving procedures and methodologies for HFC NOC.
  • Definition and documentation of daily procedures and troubleshooting guides.
  • Recruitment process for local engineers
  • On-site training of new hires, covering:
    • IP networking and HFC concepts.
    • DOCSIS and CMTS.
    • End-user HFC services (video, VoD, VoIP, etc.), DOCSIS return path.
    • Issue identification through log analysis, alarm inspection, etc.
    • Root-cause analysis, troubleshooting practices.
  • On-site support to the team during onboarding and ramp-up.

After a period of outsourced service, Optiva Media collaborated to transfer L3 support team and operations control to Unitymedia, which process completed in 2015.

Optiva Media

Edificio Europa II
Calle Musgo nº2, Madrid

+34 912 977 271

admin@optivamedia.com

Follow us

Terms and conditions
optivamedia.com 2019 © All rights reserved