L3 support set-up and operations for Unitymedia CMTS and HFC NOCs
In 2014, Unitymedia entrusted Optiva Media with the task of setting up and running level 3 support service for the company’s CTMS and HFC NOCs at Kerpen, Germany. The project involved aspects of service re-engineering, personnel recruitment and training and pure operations work along the following phases:
Analysis and value proposition plan on improving procedures and methodologies for HFC NOC.
Definition and documentation of daily procedures and troubleshooting guides.